The following terms and conditions apply to transactions processed through this website. Please read them carefully and feel free to print or save a copy for your records.
Pricing & Content
All prices are shown in Euro (€) and include VAT, but exclude delivery charges unless otherwise stated.
We reserve the right to change advertised prices at any time. The price you pay is the price displayed on this website at the time we receive your order, except where an obvious pricing or product information error has occurred.
Prices may go up or down from time to time. Once your order is placed, we are unable to adjust your order if the price later changes.
While every care is taken to ensure that information on this website is accurate, errors may occasionally occur, including pricing, stock, product information or typographical errors. If we discover an error with the price or description of goods you have ordered, we will contact you as soon as possible and give you the option of continuing with the order at the correct price or cancelling the order. If we cannot contact you, we may treat the order as cancelled. If payment has already been taken, you will receive a full refund.
We may cancel an order where:
- a pricing, stock or product information error has occurred;
- payment cannot be authorised or is not received;
- we reasonably suspect fraud or unauthorised activity;
- the product is unavailable or discontinued;
- delivery is not possible to the address provided.
If an order is cancelled after payment has been taken, a full refund will be issued.
Further discounts cannot be applied to price-matched products. Discount codes may not apply to price-matched orders.
Payment
Full payment for your goods is taken when a new order is created.
We do not provide paper invoices as standard. We will email an order summary to you if you have provided an email address. Alternatively a PDF invoice will be made available after purchase.
Availability
All products are subject to availability and may be changed or withdrawn at any time.
If your order cannot be fulfilled, we will offer you an alternative product where available or provide a full refund.
If an order is received for a discontinued product, we may offer you an up-to-date equivalent where available. We will contact you before making any substitution unless the replacement is clearly equivalent and the same price.
Delivery
We deliver to addresses in the Republic of Ireland. Please see our delivery page for current delivery charges and estimated timeframes.
A signature may be required on delivery. Someone aged 18 or over must be present at the delivery address and able to accept the goods.
Delivery dates and timeframes are estimates only and may be delayed due to circumstances outside our control, including stock shortages, manufacturing delays, courier delays or vehicle breakdowns. We strongly recommend that customers do not book fitters or installers until the relevant goods have been received and checked.
Customers will be notified by email when their order has been dispatched from our warehouse.
Delivery timeslots are allocated by our transport partners’ route planning systems and cannot always be selected by the customer.
Acceptance of your order takes place when the goods are dispatched or loaded for delivery to you.
Failed delivery charges may apply where delivery fails due to reasons including, but not limited to:
- you cancel the order after the goods have been loaded for delivery;
- you provide incorrect or incomplete contact details or delivery address;
- you refuse delivery without a valid reason;
- there is no one aged 18 or over available at the delivery address to accept delivery;
- access issues prevent safe delivery and these were not declared in advance.
Our drivers may assist with bringing heavy goods into an unobstructed room of your choice where it is safe to do so. You are responsible for ensuring that the route is clear and that floors, walls and fittings are protected. We are not responsible for damage caused where access is unsuitable, unsafe or not properly protected.
Once delivery has been accepted, you have a duty of care for the goods. If you or a third party move the goods from the delivery address to another location, we are not responsible for damage caused during that movement.
Delivery Access Requirements
Customers must tell us in advance about any delivery access issues, including:
- stairs and number of flights;
- narrow doorways or passages;
- tight corners or turns;
- low ceilings;
- restricted access;
- parking or loading restrictions.
Base delivery charges assume standard access. Additional charges may apply for special handling requirements.
If undeclared access issues are discovered during delivery, we may:
- abort the delivery where it cannot be completed safely;
- charge a redelivery fee;
- apply additional handling charges where applicable;
- deliver to outside the premises with the customer’s agreement.
Failed deliveries due to undeclared access issues may result in a minimum redelivery fee of €50 for large goods or €10 for small goods, plus any applicable handling charges.
Damaged and Faulty Goods
Please check your goods as soon as possible after delivery. If goods arrive damaged, we ask that you contact us within 48 hours possible and provide photographs of the damage and packaging. This helps us investigate quickly. This request does not affect your statutory rights.
Please retain the product and packaging where possible until we have reviewed the issue.
We strongly recommend that damaged goods are not installed or used, as this may make it more difficult to assess the nature and extent of the damage.
If goods are faulty, damaged, not as described, or not fit for purpose, please contact us as soon as possible. Depending on the circumstances and your statutory rights, you may be entitled to a repair, replacement, price reduction or refund.
If a fault arises within 30 days of delivery, you may be entitled to reject the goods and receive a full refund once the goods are returned.
After the first 30 days, we may offer a repair or replacement in the first instance. If a repair or replacement is not possible, cannot be completed within a reasonable time, or does not resolve the issue, you may be entitled to a price reduction or refund.
We may need to inspect the product or arrange an inspection by a suitably qualified engineer or manufacturer-approved service agent to confirm the fault and identify the appropriate remedy. This does not affect your statutory rights.
For confirmed faulty goods, ElectroCity will cover reasonable return or collection costs.
Unwanted Goods
For online purchases, you have a statutory right to cancel most orders within 14 calendar days of receiving your goods. You do not need to give a reason.
You must notify us of your wish to cancel within 14 days, starting on the day after delivery. You then have a further 14 days to return the goods.
Goods may be opened and inspected in the same way as you would reasonably inspect them in a shop. You must take reasonable care of the goods while they are in your possession.
Goods must not be used, installed, damaged, altered, have cables cut or terminated, or have data or software inputted, except where necessary to inspect their nature, characteristics and functioning.
You may return goods by your own means to:
ElectroCity Ltd,
Hanover Retail Park,
Hanover Road,
Carlow,
R93 XH92
You may also request that we collect the goods. If you request collection of unwanted goods, a collection charge may apply.
Where goods are returned following cancellation, we will refund the price paid for the goods, where applicable.
We may reduce your refund where goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, or where goods are returned damaged, incomplete, missing accessories, missing manuals, or otherwise reduced in value.
Missing or damaged packaging may reduce the refund only where it affects the resale value of the goods.
Refunds will be processed within 14 calendar days of receiving the returned goods or receiving proof that the goods have been sent back, whichever is earlier. Refunds will be made to the original payment method unless otherwise agreed.
Some goods are excluded from the right to cancel, including personalised or special-order goods, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, and sealed audio, video or computer software once unsealed. These exclusions do not apply where goods are faulty.
In-Store Purchases
For goods purchased in-store, there is no automatic legal right to return an unwanted item simply because you have changed your mind. Any goodwill return offered by ElectroCity for in-store purchases is separate from, and does not affect, your statutory rights for faulty goods.
Recycling
We will collect old appliances for recycling on a like-for-like basis when we deliver your new item. Your old appliance must be disconnected and ready for collection at the time of delivery. You can also bring old appliances into any of our stores. We do not charge for this service.
For small items our delivery partners do not offer a recycling collection service, but small items may be returned to any of our stores or to any WEEE recycling centre.
Please ensure that all personal data held on computers, phones, tablets, smart devices or storage devices is removed before recycling.
Waste Electrical and Electronic Equipment (WEEE) and waste batteries must never be placed in household waste or recycling bins. WEEE is taken back free of charge at electrical retail outlets on a one-for-one, like-for-like basis. Battery recycling bins are available in-store.
Local authority civic amenity facilities also take back WEEE and waste batteries free of charge.
Installation
We do not offer a gas appliance installation service. All gas appliances installations must be carried out by a registered gas installer – a list of registered installers can be found on the RGI website: https://rgi.ie/.
Accuracy of Product Information
Product information shown on the website is based on information provided by manufacturers and suppliers and is believed to be correct at the time of publication. However, errors or omissions may occur.
Images are for illustration purposes only. Product specifications, features, colours and accessories may vary. Please contact us before ordering if a specific feature, size, colour, accessory or specification is essential to your purchase.
We aim to update our website regularly and may change content at any time. Some material may be out of date at a given time.
Manufacturer Guarantees and Extended Warranties
Manufacturer guarantees vary by product. Details of any manufacturer’s guarantee are provided with the product where applicable.
Manufacturer guarantees are separate from your statutory rights. Your statutory rights are with ElectroCity as the seller and are not replaced or limited by any manufacturer guarantee or extended warranty.
Manufacturer guarantees may be subject to conditions, including that the product:
- has been used for domestic purposes only, where the guarantee is a domestic guarantee;
- has been used in accordance with the instruction manual;
- has not been misused, accidentally damaged, modified or repaired by an unauthorised person.
Some manufacturer guarantees over 12 months may require registration within a set period. Please refer to the manufacturer’s documentation for details.
We may offer extended warranties or protection plans through third-party providers. These are optional and are separate from your statutory rights. Please refer to the relevant warranty or protection plan terms and conditions before purchase.
Data Security
We will take reasonable care to keep details of your order and payment secure. However, unless we have been negligent, we are not liable for loss you may suffer if a third party obtains unauthorised access to data you provide when using or ordering from our website.
Accessing Our Site
Access to our site is permitted on a temporary basis. We may withdraw, suspend or amend the service we provide on our site without notice. We will not be liable if our site is unavailable at any time or for any period.
You may use our site only for lawful purposes. You must not use our site in any way that breaches any applicable law or regulation, is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
You must not knowingly transmit data or upload material that contains viruses, trojans, worms, time-bombs, spyware, adware or any other harmful programs or code.
You must not use our site to disseminate unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material.
You are responsible for making all arrangements necessary to access our site and for ensuring that anyone who accesses our site through your internet connection is aware of and complies with these terms.
Intellectual Property Rights
We are the owner or licensee of the intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties. All rights are reserved.
You may print one copy and download extracts of pages from our site for personal reference. You may also draw the attention of others within your organisation to material posted on our site.
You must not modify paper or digital copies of materials you have printed or downloaded. You must not use illustrations, photographs, video, audio or graphics separately from any accompanying text.
Our status, and that of any identified contributors, as authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence from us or our licensors.
Reliance on Information
Information on our site is provided for general information only and is not intended to amount to advice on which reliance should be placed. Information contained on our site does not constitute an offer to sell goods or services.
Our Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of your statutory rights, or any other liability that cannot be excluded or limited under Irish law.
To the extent permitted by law, we exclude liability for losses arising from use of our website, inability to use our website, or reliance on website content.
For business customers only, we exclude liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time, and indirect or consequential loss.
Nothing in these terms affects your statutory rights as a consumer.
Viruses & Hacking
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other malicious or technologically harmful material.
You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site.
We will not be liable for loss or damage caused by a distributed denial-of-service attack, viruses or other harmful material that may infect your computer equipment, programs, data or other proprietary material due to your use of our site or downloading of material from it, except where caused by our negligence or where liability cannot be excluded by law.
Linking to Our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in a way that suggests any form of association, approval or endorsement where none exists.
You must not frame our site on another site. We reserve the right to withdraw linking permission without notice.
If you wish to make use of material on our site other than as set out above, please contact help@electrocity.ie.
Links From Our Site
Where our site contains links to other websites or resources provided by third parties, these links are provided for information only. We have no control over the contents of those sites or resources and accept no responsibility for them.
Jurisdiction and Applicable Law
These terms are governed by Irish law. The Irish courts will have non-exclusive jurisdiction over any claim arising from or related to use of this website or purchases made through it.
Variations
We may revise these terms from time to time by updating this page. The terms in place at the time you place your order will apply to that order, unless a change is required by law.
Complaints
We take complaints seriously. If you have a complaint, please contact us by emailing help@electrocity.ie or by writing to us at the address below.
Your Statutory Rights
Nothing in these terms affects your statutory rights as a consumer under Irish law, including your rights under the Consumer Rights Act 2022 and distance selling rules.
Head Office
ElectroCity Limited
Ormonde Retail Park,
Dublin Road,
Kilkenny.
Competition Terms & Conditions
Competition-specific terms and conditions may apply and will be made available with the relevant competition or promotion in addition to our regular competition terms and conditions.
