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Privacy Policy

Privacy Policy

This Cookies and Privacy Policy applies to ElectroCity Trading Limited. We are a limited company registered in Ireland under company number 199855 and have our registered office at Ormonde Business Park, Dublin Road, Kilkenny. This Cookies and Privacy Policy explains how ElectroCity Limited (the data controller) manages and protects the personal information that you give us (ElectroCity Limited) in accordance with GDPR 2018 and EU Privacy Directive 2011 when you use our website (www.electrocity.ie).

You are encouraged to read this statement before using our website or providing any personal information to ensure you fully understand how this data will be used. The information you provide when using our website will only be used in accordance with this cookies and privacy statement.

Collecting Your Personal Information

We and our third party service providers may collect your name, email address, contact information, demographic information and other transactional and registration details:

a)      When you register as a customer on our website

b)      When you place an order on our website

c)      Where you interact with our online customer services team

d)      Competitions and promotions

e)      Surveys

We do not collect your credit card or bank details as online payments are processed by SagePay, PayPal and AIB Merchant Services. Please check www.sagepay.ie, www.paypal.com/ie and www.aibms.com for their Cookies and Privacy Policies.

Use and Disclosure of Personal Information

The personal information provided to us by you is used and disclosed for the purposes for which it was collected, in particular:

a)      for internal record keeping

a)      to process and complete your online order

b)      to respond to your requests and queries

c)      to add to our database or our third party service provider to use, where you have provided your consent, for direct marketing of our products and services

d)      to obtain feedback in relation to customer satisfaction

e)      to our third party service providers to assist us in providing our services to you

Our Third Party Service Providers

Our third party service providers include the organisations that assist us with mail and delivery, security, payment processing, research and banking. Where these third parties handle your personal information, they are responsible for processing personal data in accordance with their own privacy policies and we cannot be held responsible for ensuring this.

Securing your Personal Data

We are fully committed to ensuring that your personal data is kept secure and protected from loss, misuse, alteration or disclosure to unauthorised personnel. We have implemented suitable electronic, physical and managerial procedures to secure the information we collect online, with access limited to those who need to fulfil their role responsibilities.

How Long do we Keep your Data

We only keep your personal information for as long as we need to, to be able to use it for the reasons given in this privacy policy, and for as long as we are required to keep it by law. The actual period for which we store your personal information will vary depending on the type of personal information and how it is used e.g. when you buy a product from us, we will store information about you and your purchase for at least the term of your warranty or guarantee.

Changes to this Policy

ElectroCity Limited reserve the right and may deem it necessary to review and make amendments to this Cookies and Privacy Policy at any time. These changes will be updated and posted to our website.

Links to Other Websites

Our website may contain links to the sites of our partners, advertisers and affiliates. If you follow a link to leave our site to any of these websites, we do not have control over these sites and therefore cannot accept responsibility for the protection and privacy of any information you provide while visiting such sites. These websites have their own privacy policies and are not governed by this privacy statement and so, the privacy policy applicable to the website should be checked prior to submitting any personal data to these websites.

Controlling your Personal Data

If you are concerned about your personal data or the way in which it has been handled, please contact us using one of the below methods. If your data has not been handled appropriately, we will ensure the necessary steps are taken to remedy any concerns you may have.

Privacy Officer/Company Secretary

ElectroCity Limited

Ormonde Business Park

Dublin Road

Kilkenny

Telephone: +353 56 7751717

Fax: +353 56 7751725

Email: info@electrocity.ie

You can restrict the collection or use of your personal information in the following ways:

a)      When completing a form on the website, refrain from checking the box to opt in to receiving our newsletter and other direct marketing materials.

b)      If you previously opted in to us using your personal information for direct marketing purposes, you can change these preferences at any time by emailing us at marketing@electrocity.ie.

c)      You can opt out at any time by sending an email to marketing@electrocity.ie with the word REMOVE

Access to your Personal Data

Under the GDPR 2018 and EU Privacy Directive 2011 you have the right to request access to information held about you. If you would like a copy of the data held about you, please email marketing@electrocity.ie. We do our best to ensure the information we have is accurate, up-to-date and complete. If you believe any information we hold about you is incorrect, please contact us and we will correct any information found to be incorrect.

 

Information

Phone:

(056) 775 1717

Opening hours:

Mon-Thurs: 09:30-18:00
Fri: 09:30–19:00
Sat: 09:30–18:00
Sun: 13:00–18:00

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